Customer Help - FAQs
We're always here to help out and answer your questions!
Orders and Shipping
Items that are in stock will show a stock amount.
Preorder items will show “on backorder” instead of a stock amount.
Items that show as “on backorder” but are not under our dedicated pre-order section are items from our SA brands or that we get made for Spiritually Geeky. These generally are handmade or produced per order and have a small lead time.
You can find what the specific items lead time is as well as the brand that it belongs to in the product description.
- Instant EFT
- Mobicred (R250 minimum spend)
- Most Visa & Master Debit, cheque and credit cards with 3D Secure authentication.
We do not accept cash deposits at the moment.
*Instant EFT Supported Banks:
We make use of Yoco for accepting payments and all of your card payments are done via their payment gateway. We do not have access to or are provided with your card details.
- During the checkout process, select Payfast as your payment option. You will be redirected to the Payfast payment gateway.
- Select Mobicred as your payment option and enter your Mobicred username and password. You will then be shown an estimated installment amount for the purchase you are about to make.
- If you continue to pay via your Mobicred account and the purchase is approved, you will receive a OTP on your cellphone which you must then enter to complete your transaction.
Your order value needs to be more than R250.00 to buy via your Mobicred account.
- Login to your account on our store.
- Locate your orders
- The status of your orders will be shows.
The status of your order shows you and ourselves which part of the process we are with regarding your order.
Some Order Status meanings:
- Pending payment – We’re awaiting payment from you.
- Order on Hold – We’re awaiting payment from you or a PastFast payment hasn’t gone through.
- Processing – We’ve received your payment and are busy getting your order ready.
- Completed – We have sent your order and it is with the couriers.
In Stock Items Tracking
As soon as your parcel has been sent with the couriers we will leave a not on your order with your tracking details and provide you with a link where you can track your parcel. You should receive an email when we have left a note.
Preorder Items Tracking
With preorder items we keep track of your goods, as sometimes it’s not only your item/s in the order we’re having sent to us from suppliers. Preorder item updates are sent out every Friday if there are any updates. Once we have received your items, tracking will work the same as the in stock item tracking, where we provide you with a tracking number once it has been shipped (see above for more info).
Generally, yes they will unless you request that we send more than one parcel and pay for the courier fees thereof. There may be some circumstances where your items won’t all come in one package from our side for various reasons, but we will let you know if this is the case.
At the moment we can only ship within South Africa.
Returns and Exchanges
If you have any issues with your item/s after receiving them, please contact us on the relevant email below within 3 days of receiving your parcel. We have a 10 working day return period from when you have signed for your parcel.
Returns: [email protected]
Exchanges: [email protected]
Conditions for Returns:
- You CANNOT return or exchange any underwear or swimming costumes. For hygienic reasons, we cannot accept returns on these items.
- You CANNOT return worn clothing items. We do understand that clothing needs to be tried on to see if it fits, but we will not accept returns, exchanges or process refunds for excessively worn clothing.
*The decision on returns, exchanges and refunds are at the sole discretion of Spiritually Geeky.
*Refunds will ONLY be processed once we have received the item/s back. We will access the item/s for damages etc. (in the case of incorrect items received) and get back to you on the outcome of our assessment ASAP.
*We are not able to process refunds for orders, after delivery, if you have changed your mind about wanting to purchase the product, especially with pre-order items as they are ordered specifically for you.
Please go through the different scenarios below to find out what to do for your exact issue.
Incorrect Items Conditions and Process:
If we have the item you require in stock:
- We ask that when contacting us you please provide us with photos of the incorrect product received as well as the delivery address on your parcel.
- You will have to pay for the courier fees to send the item back to us.
- We will access the incorrect item and if NO fault is found with the item, we will contact you to arrange a refund on the courier fees you paid as well as organising to send you the correct item.
If we do not have the item you require in stock:
- If you do wish to return the product or we do not have the item you require in stock, you will have to pay for the courier fees to send the item back to us. Which courier you choose is your choice.
- Once we have the item, we will access the item to check for damages etc.
- If NO fault is found with the product, we will contact you to arrange a refund and will process a refund for your order as well as the courier costs for you to send the item/s back to us.
*If we find any issues with the product during our assessment, we will contact you and request that we send the item back to you and will charge you for the delivery. You will not be refunded for the item/s or costs incurred in sending the item back to us.
We pride ourselves in complete transparency with our customers and we will not send out goods that we ourselves will not be happy with receiving.
If your order arrived damaged, please send an email to: [email protected]
Damaged Items Conditions and Process:
- We ask that when contacting us you please provide us with photos of the damage on the product as well as the packaging and courier bag. We need all of these to be able to determine where the damage occurred.
- If you do wish to return the product you will have to pay for the courier fees to send the item back to us.
- Once we have the item, we will assess the damages etc.
- If NO fault is found with the product during our assessment, we will contact you and request that we send the item back to you and will charge you for the delivery. You will not be refunded for the item/s or costs incurred in sending the item back to us.
- If fault is found, we will contact you to arrange a refund and will process a refund for your order as well as the courier costs for you to send the item/s back to us.
We will provide you with an address for returns and exchanges during the process.
Please send us a mail ASAP with your Order Number and correct address to [email protected]
If you opened an account with us when checking out, you will be able to update your shipping address under the “My Account” page for your future orders.
Editing or adding to an order:
Unfortunately, at this stage, you cannot edit or add to an order once you have placed it. If you would like to add to your order, please send an email with your Order Number and which products you wish to add to [email protected]
Cancelling an order:
You will need to send us an email with your Order Number informing us that you want to cancel your order to:
*If your order has not been shipped and is not a preorder item, we can give you credit for your next purchase, or a refund.
*If your order has already been shipped we unfortunately cannot cancel it at this time.
*If your order is a preorder item and our suppliers have not yet shipped it or we have not yet placed an order with the supplier, we can cancel your order but we will first need to receive a refund from the supplier before we can process your refund.
We haven't answered your question?
If we haven’t answered your questions in the FAQs above, please pop us an email with your query!
Customer Service: [email protected]
Customer Support: [email protected]
Returns: [email protected]
Exchanges: [email protected]
Orders: [email protected]
Shipping: [email protected]
General Queries: [email protected]
Everything else: [email protected]