FAQ

How do I create an account?

All Spiritually Geeky accounts are automatically created upon placing your order, alternatively you can go the the My Account page and register.

When registering upon placing your order:

  1. Add all items you would like to buy to your cart
  2. Click on your cart.
  3. When you are ready to purchase your goods click on "Proceed to Checkout".
  4. Enter in your billing details.
  5. Enter a password of your choice in the "Account Password" box.
  6. Enter your shipping address.
  7. Click on "Place Order".

Your account will now be automatically activated. You will receive an email thanking you for creating an account and telling you what your username is. You will now be able to login and change your details or place orders with your username and chosen password.

What is pre-order?

Pre-orders are orders that you place for products that are not in stock that we order once a month. Once we have all orders and payments in for pre-order items, we will order from our suppliers and your item/s will be shipped to you once we receive it. We will update you regularly on the whereabouts of your pre-ordered item. Usually it takes anything between four to eight weeks to reach South Africa.

How does your pre-order process work?
  1. Pre-order items for the month will be announced on our Facebook Page, Instagram page and loaded on the store.
  2. Each pre-order item has a minimum quantity that needs to be purchased for us to be able to bring them in, in +/-4 weeks.
  3. On the store you will see a stock amount; this amount is reflecting how many orders we still need to be able to bring the item into S.A.
  4. If the back order option is only available, this means that we will definitely be bringing the item in, in +/- 4 weeks.
  5. With some of the items, if mentioned in their description, if we do not have enough orders for the item, you will be able to choose whether to wait 4-8 weeks for our suppliers to send via post, or you can pay the costs to bring it in via the courier (this amount will be determined by weight of the product) or be given store credit or issued a refund.
  6. If there are not enough orders to meet the minimum quantity and the above is not mentioned, we will inform you if we cannot bring them in and either provide store credit or refund you.
  7. Our pre-order items are generally imported from all over the world, each country has different ways and speeds of sending the items to us, and we ask that you remain patient, as customs in S.A generally takes longer than most countries to clear items.
  8. You will be provided with updates on the whereabouts of your items as soon as we receive updates. We unfortunately cannot provide you with your own tracking number, as we buy these items in bulk and it is not only your item/s that are being sent to us.
When do I pay for my pre-order?

You pay for your pre-order in full when you place your order.

What will happen if the price on my pre-order changes?

The price changing, either being increased or decreased will not affect your order in any way.

Why do the prices of some pre-order products change?

When it comes to our pre-order products, we have to take the exchange rate into account. Sometimes our suppliers also have price increases and we have to increase our pricing. If you have ordered a pre-order item before the increase in price, you will not need to pay any more towards your order.

Can I request a refund for my pre-order item?

If your pre-order item has not yet been ordered with our suppliers we will gladly refund you or provide you with store credit. If, however, the order has already been placed with our suppliers we cannot refund you, as the item you purchased was ordered specifically for you. Please keep in mind that pre-order items take 4-8 weeks to get to South Africa.

I haven't received my pre-order item and it has been 8 weeks, can I request a refund?

In the Product Description section under each pre-order product, as well as in the first few emails you receive once you have placed your order; we do inform you that pre-order items can take 4-8 weeks to get to South Africa. Please be patient when it comes to pre-order items, we cannot control how long South African customs takes. Sometimes it can take longer than 8 weeks to reach us. If you do have a problem with your pre-order, please contact us.

Can I return a product?

If you wish to return your item due to it being damaged, please contact us. We will not send you damaged goods, the only way it can be damaged is with the couriers.

Conditions for Returns:

  • You have 10 days to return your item.
  • ONLY damaged items may be returned.
  • You CANNOT return any underwear or swimming costumes.
  • You CANNOT return worn clothing items.

Damaged Items Conditions and Process:

  1. If you do wish to return the product you will have to pay for the courier/postal fees to send the item back to us.
  2. Once we have the item, we will examine the item to check for damages.
  3. If NO fault is found with the product,we will send it back to you and charge you for the courier/postal fees.
  4. If fault is found, we will either refund you or give you store credit.
Why has my order been cancelled?

We generally keep orders, that have not been paid for, open for a month. If you have not paid for your order after a month we will cancel your order.

Can I cancel my order?

You can cancel your order, provided it has not already been shipped for delivery and is not a pre-ordered item that has already been ordered with our suppliers.

How can I cancel my order?

You will need to send us an email to inform us that you want to cancel part or all of your order. If your order has not been shipped and is not a pre-order item, we can give you credit for your next purchase, or a refund.

What payment options do you offer?

Payment options offered are:

  • EFT
  • Instant EFT
  • Mobicred (see "What is Mobicred?" FAQ)
  • Credit & Cheque Cards.

Instant EFT, Mobicred & Card payments are via the Payfast portal.

We do not accept cash deposits at the moment due to the extra costs. When selecting the EFT payment option, please note that banking details will be sent with your invoice.

What is Mobicred?

Mobicred is a revolving credit facility that can be used at any of their participating online stores. Mobicred handles all of your credit and installments. You will need to contact them if you have any queries with your Mobicred account. For more information visit https://www.mobicred.co.za/

How do I apply for a Mobicred account?

Simply click on either the Mobicred image at the top of our page, or the Mobicred logo at the bottom of our page and a new window will open with the Mobicred website. Click on the "open an account" button and complete the application. For more information visit https://www.mobicred.co.za/

How do I pay with Mobicred?
  1. During the checkout process, select Payfast as your payment option. You will be redirected to the Payfast payment gateway.
  2. Select Mobicred as your payment option and enter your Mobicred username and password. You will then be shown an estimated installment amount for the purchase you are about to make.
  3. If you continue to pay via your Mobicred account and the purchase is approved, you will receive a OTP on your cellphone which you must then enter to complete your transaction.
  4. Your order value needs to be more than R300.00 to buy via your Mobicred account.

How do pre-order items paid via Mobicred work?

The process is exactly the same as when you buy a pre-order item with money that you have available.

How do I pay with my credit/cheque card?
  1. During the checkout process, select Payfast as your payment option. You will be redirected to the Payfast payment gateway.
  2. Select the Visa/Mastercard image.
  3. Enter your card details. You should then receive a OTP on your cellphone which you must then enter to complete your transaction.

Your order value needs to be more than R30.00 to pay with your credit/cheque card.

What delivery options do you offer?
  • Courier to door – R99.00 Nation-wide unless the delivery address is in an area that the courier classes as outlying, but we will contact you if this is the case.
  • Courier in Gauteng - R50.00 unless the delivery address is in an area that the courier classes as outlying, but we will contact you if this is the case.

All shipping fees include shipping, packaging and customs fees unless stated otherwise.

Can I collect my parcel if I'm in the area?

Unfortunately this option has been removed, as Charlene (that runs Spiritually Geeky) also has a full-time Monday to Friday job and gets back home late (where collections would take place). Weekend collections became out of the question, as Saturdays are parcel collection days and Sundays are the only time she gets to "relax".

When will you ship my goods to me?
  • Orders placed from Monday to Wednesday will be shipped on Thursdays.
  • Orders placed from Thursday to Sunday will be shipped on Mondays.

Please remember when it comes to pre-order items they can take 4 to 8 weeks to reach South Africa, as soon as we have received your pre-order items, we will ship them either that Thursday or the following Monday.

How do I track my order?

In Stock Items Tracking

As soon as we receive your order, you will receive an invoice. Once we receive your payment we will process your order and send it either on the next Thursday (if placed between Monday and Wednesday) or on the following Monday (if placed between Thursday and Sunday).

  • Aramex Parcels: Once we have sent your order, we will email you the tracking number where you can then track it at http://www.aramex.co.za/
  • Gauteng Parcels: Do not have a tracking number, if you haven't received your parcel within 48 hours after we inform you that the courier has collected your parcel, please contact us.

Pre-order Items Tracking

With pre-order items we keep track of your goods, as sometimes what you've ordered comes from different suppliers. Pre-order item updates are sent out every Friday if there are any updates. Once we have received your items, tracking will work the same as the in stock item tracking, where we provide you with a tracking number once it has been shipped (see above for more info).

When will I receive my goods once you have shipped them?

You should receive your goods between 48 hours and 72 hours after your goods have been shipped by us. Please remember when it comes to pre-order items they can take 4 to 8 weeks to reach South Africa, as soon as we have received your pre-order items, we will ship them either that Thursday or the following Monday.

Do you ship internationally?

Not at the moment, no.